Lemon Law Attorney
Caught up in the mechanism.
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Somewhere buried in the fine print of sales contracts and disclosures there is a line that says it’s your problem if something goes wrong. Whether a sofa is ripped when it is delivered, the plumber didn’t really fix a leak or interest calculated on a credit card is incorrect, consumers are on their own to fight companies to get a problem resolved. In many cases, a business might have little incentive to fix an expensive mistake. “It always ends up in the lap of the consumer to find a solution,” said Shirley Rooker, president of Call For Action Inc., a national nonprofit consumer hotline. Khosrow Moazez of Thousand Oaks knows firsthand it can be a headache. He spent countless hours trying to sort out a bill from a home equity line of credit. Moazez, who has a bachelor’s degree in accounting and keeps meticulous records, noticed right away when the “ending balance” on his March mortgage statement didn’t match the “beginning balance” on his April statement. There was an additional $467 on the balance. After long calls with a customer service call center, he received a letter that apologized for a computer malfunction that added a past due amount to his account. The next month it happened again, adding almost $900 to his balance and a past due amount reaching into the thousands. He called again and was given the same answer:… |
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