Lemon Law Attorney
Cost of buggy software grows as U.S. grows ever more dependent on technology.
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Teddy Benson’s high-tech home in Celebration, Fla., features a wireless computer network for his son’s PC and his own Tablet PC, a media PC with built-in TV and DVD recorder, and a Segway personal electronic vehicle. But, from time to time, there are glitches that make his “Smart House” seem not quite so intelligent. Like the software bug that kept the computer from turning the lights on and off in the family room and living room at the right time. And the other bug that made the PC-controlled home theater speakers play music in mono instead of stereo. “I had to spend several days figuring out the lighting issue, and it was another hassle to fix the audio bug,” Benson said. Buggy software is everywhere, from toasters and cell phones to exercise equipment, cars, banks, electrical power generators, air traffic control systems, missiles and spacecraft. It has been blamed for thousands of malfunctioning systems _ and the toll is likely to climb much higher as America grows ever more dependent on technology. “We haven’t seen anything yet,” said Peter Neumann, principal scientist of SRI International’s Computer Science Laboratory in Menlo Park, Calif. A 50-year veteran of the software wars, Neumann has appeared before Congress five times to address the problems that accompany modernization. |
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