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Into the Red With Luxury

The sticker on the window of a 2006 Range Rover Sport HSE parked inside Rosenthal Jaguar at Tysons Corner lists a few choice selling points: a child seat sensor, voice-activated controls and heated windshield washer jets -- all for an asking price of $59,350. A more comprehensive list for buyers to consider might read something like this: $1,741 for a new headlight, $600 to replace a cracked windshield -- and the instant respect of valets and your little brother's friends. Call it the unconscious cost-benefit analysis of the luxury car buyer. It's a calculus more of us find ourselves making. Luxury vehicle sales

One Stop Car Shopping Online

Car buying can be a chore regardless of whether you're buying a new or used vehicle. But now the Better Business Bureau is trying to make the whole experience a lot easier. They're teaming up with J.D. Power and Associates on their website to create a one-stop shopping center for car buying. You can use the J.D. Power information to view their ratings for a vehicle. Then you can check up on a local dealership with the BBB's ratings. Once you've decided on the kind of vehicle you want from the Power ratings, you type in your zipcode and indicate how far

Lexus requires all certified cars to include histories.

Starting Monday, May 1, Lexus Division will require sales of its certified used cars and trucks to include vehicle history reports from Carfax Inc. Executives of the luxury brand say the policy will help its dealers comply with a new California law called the Car Buyer's Bill of Rights. Other states are considering similar measures. The California law takes effect July 1. Among other things, it seeks to...

Roadside Distraction: The Trouble With RVs

Mary Lou and Herb Humphries sold their home in Massachusetts last July to travel the country full time in a new, nearly $500,000 motor home. But so far, they haven't gone much farther than the dealership lot. Since they bought the luxury Beaver Patriot Thunder, made by Monaco Coach Corp., they have faced problem after problem, including burned-out fuses, mold, misaligned doors, and a broken alternator that caused a breakdown on the highway last fall. Since buying the motor home last August, the Humphries, who live in the coach, have split most of their time between the dealership and the manufacturer's

More bends in legal road for Benz case.

The price of your typical Mercedes-Benz CL55 ran about $120,000 just five years ago. And it was the price Akron resident Tom Ulrich paid for his new ride in 2002. Today, Ulrich's car is worth about $500,000, although most of that could go to Ulrich's attorneys. For nearly five years, Ulrich has battled Mercedes-Benz in court, contending his luxury sedan is really a lemon dressed in high-gloss paint and a rich interior. This week, the...

Revolution or Evolution for Law Libraries?

We have read and been told that the old days of beautiful, comfortable, completely stocked law firm libraries are gone and are being replaced by electronic, streamlined "convenience store" special libraries where attorneys go just to look something up quickly. The conventional wisdom is that online, compact libraries are much more cost-effective for the firm. That may be true, but there is one big problem with this scenario: Attorneys and administrators don't always share the same opinion about how a law firm library is used and what types of resources make up the tools of the trade today. How does

A new car shouldn’t need repainting before it’s sold

QUESTION: About a month after I purchased a new luxury sedan, it got dinged in a parking lot, resulting in a small dent and chipped paint in the left rear quarter panel. I took the car to a body shop for repairs and learned there that the left rear door and quarter panel had been repaired previously. I contacted the dealership and was told the car had arrived with defective factory paint. The dealer had the left rear door and quarter panel repainted at a collision and paint center at a cost of $551.65. I was not told about that

Buying and Selling a Car

Mary Butler is managing editor at cars.com. She has more than a decade of automotive and personal finance experience and looks to empower auto shoppers so that they can make smart financial decisions. Very much a consumer advocate, Mary was part of the site development team that launched cars.com in June 1998. This discussion was about buying and selling a car. The transcript follows below. Editor's Note: Washingtonpost.com moderators retain editorial control over Live Online discussions and choose the most relevant questions for guests and hosts; guests and hosts can decline to answer questions. _____________ washingtonpost.com: Good afternoon! Welcome to this

U.S. District Court of Eastern Virginia case summaries

A Virginia plaintiff who is suing a Subaru dealership over a vehicle allegedly purchased in Virginia but inadequately serviced in Kensington, Md., has his consumer protection suit transferred from federal court in Virginia to federal court in Maryland. Plaintiff sues under the Virginia lemon law, the Magnuson-Moss Federal Trade Commission Act, the Virginia Uniform Commercial Code and the Virginia Consumer Protection Act. He seeks damages in the amount of the "full purchase price" of the vehicle, plus collateral charges and finance charges; incidental and consequential damages; treble damages under the Virginia Consumer Protection Act and costs and attorney's fees. It

The Orange County Register, Calif., What’s Your Problem column.

It's no fun getting a lemon for a car. Just ask Marci Shumaker. A few months after buying a Ford Explorer in early 2004, the SUV's engine would rumble and lurch forward seconds after acceleration, she said. Honoring the new-car warranty, the dealer tried to fix it. But a few weeks after getting her car back, the SUV hiccupped, again. The "hesitation and surging" of the vehicle almost caused an...

UCITA Shields Purveyors of Buggy Apps.

When it comes to bad software, you will eat your lemons and like it, Bubba. At least you will if your company has the misfortune of being located in Maryland or Virginia, the only states so far to have enacted UCITA. In case you've missed all the buzz in the

Better Business Bureau Gets More Complaints about Cars in North Carolina.

Automobile dealers of new and used cars generated the most consumer complaints filed with the Better Business Bureau of Northwest North Carolina last year. Complaints about furniture purchases were second on the list, followed by complaints about building-supplies companies. Publishers of directories and guides such as mailing lists and databases

Navajo Law Upsets Border Businesses.

Firms Say Consumer Act Too Rigid, Race-Based GALLUP -- Darren Baade used to advertise his used-car lot on the edge of the Navajo Reservation here as the "home of the second chance." Baade has rarely turned down a Navajo customer in the 20 years he has been selling cars and trucks

Money management.

Q: On top of his regular commission, the broker who sold my house billed me $300 in fees for "processing and handling" and "regulatory compliance:' I paid them to avoid a closing delay, but are such charges legal? A: Not unless the broker rendered additional bona fide services justifying the

Your legal right

QUESTION: Four years ago, I left my 1957 Ford pickup truck at a restoration facility in Ventura County. I was given an estimate of $56,000 to repaint and restore the truck from the ground up within a period of six months. The truck is not yet completed, and I have

New York Announces Car Makers' Refunds

In what is believed to be the largest refund by automakers in the nation's history, New York State Attorney General Robert Abrams today announced a settlement with 12 major car manufacturers that will provide up to $100 million in refunds to consumers. In what is believed to be the

Do Minivan Doors Pop Open on the Road?

Imagine buckling your kids into a vehicle and then closing your van door only to have it reopen while you're driving. Chevrolet Uplander owner Elana Collins said it happened to her and she feared for her children's safety. To me, this is a big deal," Collins said. "I have my four-year-old

Pennsylvania Lemon Law On Verge of Expanding Consumer Rights.

The Consumer Affairs Committee of the House of Representatives met today to move two bills which will expand consumers' rights under the Pennsylvania Lemon Law. The changes brought about by House Bill 767 and Senate Bill 286, to expand coverage, will now include the addition of leased cars and create

N.J. couple can sue Pa. kennel, judge decides.

An Upper Township couple can sue a large Pennsylvania dog kennel in New Jersey court, a Superior Court judge ruled yesterday. Lewis and Stephanie Ostrander, who live in Upper Township, are suing Lancaster County-based C.C. Pets L.L.C., alleging that the Labrador-poodle mix puppy they bought in November was diseased

Auto Solutions brought up on charges

The state says an auto dealer has to stop making customers waive their rights under New York's Lemon Law. Auto Solutions operates dealerships in Monroe, Seneca, and Onondaga counties. The company's founder said that he had no idea he was doing anything wrong. The state attorney general's office said the dealership was making



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