Lemon Law Attorney

The rules she writes will affect folks from Bruce Springsteen - who was involved in a Wellington dispute over an $850,000 horse (A Boss Hoss?) - to Palm Beachers who buy thoroughbreds, to the dad who spends a few thousand on a horse for his daughter to ride in Jupiter Farms.

Ms. Flack works for the Florida Department of Agriculture and Consumer Services. She is writing the rules - which will be the subject of a hearing Monday in Tallahassee - in large part because of legislation pushed by Earle Mack, a distinguished New York businessman and former ambassador to Finland who also owns a home in Palm Beach.

Mr. Mack says horse-trading can be “a treacherous industry.” He should know, since he’s been involved with it for 45 years and has been burned a time or two. As veterinary science has advanced, so has the ability of nefarious sellers to conceal medical problems or artificially enhance a horse’s performance. As Ambassador Mack colorfully says, in modern times “you’re not going to put some mustard on your horse’s” - ah, nether regions - “so he’s going to go faster.” Today, horses can be juiced up with steroids or the anti-inflammatory phenylbutazone.

So, Ambassador Mack pushed for legislation, passed last year, that he hoped would make it harder for the minority of dishonest horse sellers to conceal medical problems. He also hoped that the new law would make it harder for buyers and sellers to conceal their identities and to end a practice called “dual agency” in which a horse broker secretly takes a kickback from a seller while ostensibly representing the buyer.

Unfortunately, the rules Ms. Flack wrote to implement the law “to prevent unfair or deceptive trade practices” don’t accomplish all that Ambassador Mack wanted. The rules fall short, according to a public relations firm that represents Ambassador Mack, in areas “such as regulations on steroids and other performance-enhancing drugs and ownership disclosure.”

The rules Ms. Flack wrote certainly look weak. They don’t require a steroids test or a blood test of any kind. They don’t require the seller to provide a detailed medical history. They don’t even require the buyer and seller to be identified. No penalties, such as automatically voiding a dishonest sale, are specified. So, one civics lesson here is that, for both federal and state laws, a lot depends on how the implementing rules are written.

In a spirited defense of the rules, Ms. Flack said most things critics wanted - such as testing for steroids and specific penalties for infractions - were beyond the scope of the legislation. She didn’t want to write rules that would require expensive medical tests and make it impossible for people of modest means to buy and sell horses. And without specific authority in the law, she couldn’t require the state to pay for it.

She’s expecting people to be smart enough to insist on getting medical information and finding out who the real owners are. “I wouldn’t buy a used car from someone (if) I didn’t know the owner’s name,” Ms. Flack said. People spending tens or hundreds of thousands on a horse should have that much common sense. If they take the precaution of asking and are lied to, her rules would let them seek relief in court.

I still think she erred on the weak side. And Ms. Flack agreed that some rules “could have been stricter.” However, “We did not stretch the envelope because we really felt the Legislature needed to be more specific.”

She has a point. The statute she’s interpreting is barely 100 words long. So, there’s the second civics lesson. Lawmakers shouldn’t write mushy statutes that leave too many details up to the rule-makers.

The solution? First, critics should challenge the rules to try to stretch that envelope toward more strict disclosure and testing. I think the law would allow it.

But, ultimately, the Legislature would have to specifically authorize any comprehensive system. There needs to be much more discussion and back-and-forth between buyers who want more protection and sellers who don’t want more regulation. Call it legislative horse-trading.

ST.AUGUSTINE, FL - The Dooley family has a disproportionate burden nine months puppies.

“This is a big dog,” says Regina Dooley. “My son four years, the name of its Crunch,” she adds.

“Crunch”, a Victorian Bulldog. The Dooleys him last September and bought Crunch has its share of health problems.

Regina Dooley said she was able, for other problems, but not the final diagnosis.

“You diagnosed with dysplasia, and it is correct operation,” said Dooley.

Doooley said that the veterinarian, it is costing as much as $ 1800 per leg Crunch to correct birth defects.

Dooley she said immediate contact with the animal the shop and the owner agrees, it repays $ 1500, he said no.

“I have no idea what happened,” said Dooley.

The Pet Shop said the owner of the offer still. He said they expect to finalize plans Vet, Crunch’s correct health problems.

The Pet Shop owner said that the registration is intended to reimburse medical expenses to the sale price of the animal.

But they have not developed dogs.

He offered the Regina Dooley 1500 dollars, and it acccepted the offer.

“I am satisfied that everything has been resolved,” says Dooley.

Dooley hopes wants is a lesson from the experience of other consumers.

Pet Lemon Law gives the maximum of one year to recover, if the animal is a birth defects, provided that the consumer is not a waiver signed.

The Pet Lemon legal implementation of the Florida Division of Consumer Services, and only for dogs and cats.

To learn more about the law, call 1-800-HELP-FLA or 800-435-7352.

The Pet Shop client, in this case indicates a Vet ensure that attention is needed Crunch, before going into a rest home.

On the same weekend as the Super-14 of the team experimentation legal changes, the changes made by the southern hemisphere of the country, so that the game is more attractive, bathroom and wasps showed that there was nothing wrong with the existing rules and the way they complained to nine Cari afternoon on a high level of requirements of the Recreation Ground.

Guinness Premiership mention, in countries such as Australia, and it is how someone with a lemon chewing. Words like dull, dour, boring spew dragged in both directions and England, two performances at the opening of the Six Nations are also proof that the changes to the law are necessary to bring an early change in the attitude in the country.

The South, have all right to worry. England’s problems in the second half against Wales and Italy has had less to do with a lack of creativity behind him, as problems related to the distribution ensures fastball has been reduced to a gutter. Premiership shows that this is not to wait long before the national chief coach Brian Ashton’s ambition of a game based on width and pace is beginning to happen.

It was a change in the Premiership in recent years. While England expression of the League if it won the 2003 World Cup - organizing, stressful, confrontation and strongly in the set-parties - the tournament has changed. It remains relentlessly physical, but played football and who finds himself in a difficult position: inside-centre.

New Zealand have traditionally used inside-centre or “Second-five,” as they are called, as a hub of their creators. Lot of players are able to sub - Warwick Taylor, Little Walter and Aaron Mauger to name only a few examples over the past 20 years - but it was a footballer, whereas in other countries prefer boshers.

Almost nine above all Premiership clubs are now within centres of the second five mold. Mauger is at Leicester, and it is no coincidence that the Tigers’ outside half Andy Goode now has much more variety to his game Shane Geraghty was sublime Leicester against London Irish last Sunday, before begin an injury to the leg. Like half James Hook outside Wales, it has the ability to create, possession from its own side, rather than turnovers. He is a class player who are rare, fitness can become a fixed point for England in the coming years.

Wasps, findigen Riki Flutey, a New Zealander who meet the conditions laid down for England in the summer based on residency, and his back-up, Dominic Waldouck, has been excellent, with his bath at the time and conscience of space. Bath Olly Barkley himself outside a half old, while inside Gloucester’s Centre Anthony Allen, but is not an old 10, is a player of instinct and is able to react quickly , which is in front of him.

Sale of New Zealand’s centre Luke McAlister to the outside world, but he pushes the team tactics in tandem with outer half Charlie Hodgson. Lee Thomas, the former Cardiff Blues’ fly-half, bringing the 12 jersey and Wales is someone who should be monitoring, while more verleumdete Andy Farrell is Saracens. The former Great Britain captain of the rugby league perhaps not the fastest back in the Premiership, but in the center is the perfect place for him to play and use his fußballerische brain directly.

England are now 10-12 combination of Newcastle, Jonny Wilkinson and Toby Flood. The Falcons have thrive on turnover achieved in recent years, which are often so Wilkinson was not on the page, and while there are similarities between Flood and Geraghty, the past, heightened perception . But they are both attack minded, blessed with a sense of adventure.

Most of the best clubs in the Premiership have a return to the former as director of rugby. Maybe Ian McGeechan, Brian Smith, Philippe Saint-André, Steve Meehan, John Fletcher and Alan Gaffney conservatives are not encouraging rugby and the idea that the law changes necessary to ensure that the game is England, the belts did not stand up to the expectation of control.

The effect of experimental variations right may not be valued at a weekend down, but the goal kicking, was a consequence of the new Law on foot to reach directly added just to talk. It seems to be the assumption that the more the ball is in play, the better for spectators and television viewers, but what really matters is the quality.

Ashton is under pressure again in England to wrap in failure in Wales and Italy, although such factors as mitigating injuries. But what is in front of England is quite another to the Götze, verspeiste miles to Australia five years ago and those who do not need the artificial stimulation of the law change.

My condolences to his sister one-in-law; Good Gin loves his nose while maintaining a dry Martini, just with the skin of a lemon, with Tonic - is not too close to half and half — Crowned with a hold of the fat content of lime.

But the nose likes wine, or even more, so that you can, at the end, I see this as an opportunity for her.

If your question: there is no fool, but he is one of the most difficult to raise the nose. A wine that tastes like gin, huh?

My first passion was to attain one of my two colleagues and nose, to see that they have ideas. But the geekiest of my friends confessed wine geek, remained stunned. “I am afraid she has no chance,” said one.

I too have to think: What is that the gin taste?

Gin is a grain spirit with different aromatic compounds, including anise, angelica root licorice root, coriander, and Cassia bark. But basically the taste and smell of gin juniper berries, it reminds me of a cross between the needles of pines and lime, fun - ie, quite refreshing.

Apart from this, the gin is still very dry - the most common type is known as London Dry Gin - and relatively mild and crisp. The question, then, is it after a wine, dass light, dry, crisp and taste like a cross between the needles of pines and lime peel.

Indeed, it is - quickly.

The light, dry and crisp is simple: describes most white wines from Austria, France, Italy, Spain and Portugal, not to mention its emulated in the United States, South America and Australia and New Zealand.

The smell and taste of the Bay of juniper is a little more difficult. The first was to mind - or nose - New Zealand Sauvignon blanc. In recent decades, New Zealand winemakers have managed a franchise around the cluster Sauvignon blanc, a french, varieties that are now well planted in the world.

The New Zealand versions of the general rule, there is a smell of juicy lime and grapefruit, and to a lesser extent, herbs and flowers. In other words, aromatics, every bit as seductive and complex as gin, although not quite the same thing.

As for the “mouth” or texture, dry Sauvignon blanc is reliable, light and crisp, at least compared to an oak, at the age of Chardonnay. I would recommend your sister-in-law try it with a good “,” mid-range, such as the New Zealand brand Kim Crawford Sauvignon Blanc ($ 15 - $ 18).

If it is used for Gin Tonic, perhaps want to pour the wine on ice, or even top it off with a bit of a twist Selterswasser and lemon Gespritzter style. (Note: Use only the outer shell of a lemon or lime if it is a Gespritzter, never a piece of any kind, as you would a Gin Tonic. What do you want, essential oils of the skin which are not very acidic juice, wine certainly ruins.)

I am vermouths your sister-in-law can enjoy sauvignon blanc from other parts of the world as well. Two of the most famous white wines France - Sancerre and Pouilly-smoke - 100% Sauvignon blanc. They spend a little lighter and drier than those in New Zealand and have an incomparable taste often described as “perennials.” Expect to pay about $ 20 a bottle.

Less expensive versions available are far from California and Washington State, as well as Chile - often for $ 10 - $ 12 a bottle, or even a little less. In are good examples of the Casa Lapostolle in Chile, Geyser Peak Hogue of California and Washington State.

Outside Sauvignon blanc, your sister-in-law, you might also try gruner veltliner, a delicious white wine and refreshing of Austria, deserves greater attention in the United States; vinho verde, Portugal known dry white wine and Rias Baixas, white of the Spanish Albarino subtly aromatic grapes.

For example, the only white wine I control away from him, Chardonnay, in particular, the serious, oak-genre in vogue at the age between winemakers from California and Australia.

An exception to the rule would be Chardonnay, Chablis, as in the authentic art french. True Chablis - in the region of Chablis and to the east, south of Paris - is Chardonnay grapes grow in a cool climate and vinified with little or no exposure vis-à-vis the oak casks. The result is one of the most arid regions in the world, cleaner, more refined white wine, but also one of the most expensive: Prices start at $ 20 and a bottle of degenerating rapidly.

In the end, of course, everything is a matter of taste, but you talk about gin or vodka vs Chardonnay Sauvignon Blanc, Chardonnay may vs Although the nose of the wine would be the last to involve gin, your sister-in-law, Love it.

Who knows - maybe even a preference for red wine. Although I would be more apt to recommend a red to a former drinker of whiskey.

I have a difficult time finding affordable wines, California, which I am really pleased. I am talking about $ 10 - $ 12 Cabernet varieties and merlots. Any suggestions?

– James, New Brunswick

I assume that you are referring, in particular red wine, in this case, I do agree with you.

The nose had much more luck with the white wines from California, such as red, and I am not quite sure why this is so. My idea is that you ask for the “French Paradox” has received each change of red and white wines, California winemakers, of course, outsourced much of their production, from white to red. The problem is, red wines can be much more difficult to do, and many winemakers, wages I think I can say that you have not, what is needed, either in the quality of their production of wine vineyards or their abilities.

But what I know for sure is that too many $ 12, $ 15 and $ 20, even Merlots and Cabernet varieties of California are too low acidity and taste, thanks to cluster, they picked before maturity are perfect, then at the death of High - Tech-caves, the most in common with a factory farms.

In the $ 10 - $ 20 hand, you probably better to buy from Europe, even with the dollar is not as weak against the euro. Despite the single currency disadvantage, tasting red wines, I am of Europe these days - particularly in Italy, Spain and Portugal - often better value than California.

Some examples:

# 2005 Sangiovese di Bonizio Maremma, a good name Cecchi Tuscan producer. Beau sweet fragrance of fruit with a touch of subtle detractors. Medium body, complex aromas, smooth surface, perfectly proportioned to link with all types of pasta dishes and meat.

# 2006 restoration “Old Vine Red” Wine of Portugal, a blend of cabernet sauvignon and tempranillo. A hint of raspberry jam in the “nose”, with the full, fruity aromas and medium-sized food on the body.

District # 2006 Spanish, a Spanish wine, the same blend of Cabernet and tempranillo, Spain’s classic red grapes. Attempting bouquet of aromas of fruit combined with a touch of the earth, followed by the mouth, the aromas and trapping soft and smooth surface.

Rigatoni # red, a blend of the Italian region of Puglia, the heel of Italy, the luggage compartment. Okay, so dass name is clumsy, but the wine is ordered, a fearless, but smoothly couple of red-red with a pasta sauce.

New Jersey Lemon Law Attorney M. Robert Silverman, a founding partner of the lemon law firm of Kimmel & Silverman (aka 1-800-LEMON LAW) has been regarded as a Super 2008 in New Jersey Lawyer in a recent survey by Law & Policy Magazine. This is the fourth year Silverman has received this distinction, as well as lessons, and is the only lemon law attorney in New Jersey, in the spotlight. The results are published in the April 2008 edition of New Jersey Monthly.

While the state, lawyers have been asked to coordinate the most effective for lawyers, they observed personally in the action, with the vote of the above mentioned Super getters lawyers. Only five percent of all lawyers in the country has received the award. Silverman has been set up for the first of the State Full-Service lemon rootstock and the support of more than 45000 Distressed free legal representation to $ 145 million for their clients. Kimmel & Silverman attorneys discussed in the courts in all districts throughout the southern, central and northern New Jersey

Kimmel & Silverman made headlines, if successful, a decision by a Honda Camden County Superior Court, the limited warranty for the rights of tenants in New Jersey. This decision sets, to ensure that the tenants of New Jersey have the same lemon law and breach of the guarantee of the rights of people who buy their cars. He was also asked by the state to teach Silverman arbitrators and mediators, the foundations of New Jersey Lemon Law in a series of workshops, and it was as a “pioneer in the law on lemons” the Newark Star-Ledger.

In the last seventeen years, the company has focused on six-Full-service offices in New Jersey, the eastern and western parts of Pennsylvania, Maryland (Link, Massachusetts, Delaware, and with a team of 18 lawyers, four certified automotive experts and a technician more than 40 employees. ’s Lawyers for the company have also successfully represented consumers against a number of car manufacturers in the class action adapted, and his practice as automobile dealership rights fraud and unfair trade practices in connection with litigation. “More recently, the company and offer services extended to the entire Ohio, Washington, DC, Rhode Island and Vermont.

This is the latest honor for Kimmel & Silverman, lemon, including the right effort has been published in Consumer Reports, Kiplinger, USA Today, newspapers and hundreds of stories in the entire north-east . Your company is also the only law firm of lemon in the nation to be honored by the American Bar Association (recognition of merit, Louis M. Brown Award Legal Access).

This month’s Color of Money Book Club selection is “Dictionary of Financial Terms” by Virginia B. and Kenneth M. Morris (Lightbulb Press). The user-friendly dictionary features colorful illustrations to better understand finance.

Post columnist Michelle Singletary and author Virginia Morris were online Wednesday, Aug. 18, at 1 p.m. ET to discuss the book.

Morris is the editorial director for Lightbulb Press and oversees the editorial development of the books and Web content. She has written on a range of topics, including personal finance, investing and wine. She is the author and co-author of books such as “A Woman’s Guide to Investing,” “Guide to Choosing, Serving and Enjoying Wine,” “The Wall Street Journal Guide to Understanding Money and Investing,” the “SIA Guide to Investing” and “The Wall Street Journal Guide to Planning Your Financial Future.”

Editor’s Note: Washingtonpost.com moderators retain editorial control over Live Online discussions and choose the most relevant questions for guests and hosts; guests and hosts can decline to answer questions.

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Michelle Singletary: Welcome all. We have a lot of questions so let’s get started.

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Alexandria, Va.: Michelle,

I’m looking into opening 529 plans for three nieces. But, like the earlier poster, I don’t have a LOT to put in, more like $100-$200 per kid per year. Is it worth it? My financial advisor/broker only contracts with one state’s 529 and that requires $50 per month or fees. Do you know if some states have less costly plans? And if so, where do I go to open one?

Virginia Morris: One thing you might do is investigate an education savings account (ESA) for each child. Most places that offer an IRA are likely to offer ESAs. The fees may be less so more of your gift can be put to working compounding. You choose how the money is invested. The earnings are tax free if they’re used to pay qualified expenses. And you may be able to encourage other family members to add contributions as well, up to the $2,000 annual limit per child.

Michelle Singletary: Also you should be aware that you don’t have to use the 529 plan being pushed by your broker. In fact, it may cost you more because you are going thu the broker. Go to savingforcollege.com to learn more about all the state 529 plans. You are free to use any state plan. Also one thing to keep in mind Va gives residents a tax break for contributing to a 529 plan in Va. (I think it’s up to $2,000. If you are worried you aren’t putting in enough money every year (and any amt is so kind of you anyway) talk to the parents of your three nieces and get them to put in money too.

Mary Butler is managing editor at cars.com. She has more than a decade of automotive and personal finance experience and looks to empower auto shoppers so that they can make smart financial decisions. Very much a consumer advocate, Mary was part of the site development team that launched cars.com in June 1998.

This discussion was about buying and selling a car.

The transcript follows below.

Editor’s Note: Washingtonpost.com moderators retain editorial control over Live Online discussions and choose the most relevant questions for guests and hosts; guests and hosts can decline to answer questions.

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washingtonpost.com: Good afternoon! Welcome to this special edition of Live Online. Today’s guest is Mary Butler, managing editor for cars.com, and she’ll be giving tips and advice on buying or selling a car.

Cars.com is washingtonpost.com’s partner in our Cars section.

Mary, thanks so much for joining us!

Mary Butler: Hello, thanks for joining me in today’s discussion about buying and selling your car. Helping consumers find the car that is right for them - whether it be a new, used or certified pre-owned vehicle - is what we strive to do at cars.com. The tagline for our Advice section is “Learn More, Pay Less.” With that in mind, please be my guest and ask away.

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Herndon, Va.: Actually, I’m just trying to give away a car. We have a 1990 Mazda 323 with 120,000 miles (no AC) that runs fine. We finally decided to get a new car to replace it. We know that the Mazda has zero blue book value, plus it has a sizeable dent on the front left side and the interior is somewhat beat up, but the guts of the car are solid and could really be of great use to someone in need of wheels.

The problem is that we’ve found that a lot of charities won’t consider taking the car because of its low resale value. Do you know of any who aren’t as concerned about that as with getting the car to someone who really needs it?

Mary Butler: Hello, thanks for joining me in today’s discussion about buying and selling your car. Helping consumers find the car that is right for them - whether it be a new, used or certified pre-owned vehicle - is what we strive to do at cars.com. The tagline for our Advice section is “Learn More, Pay Less.” With that in mind, please be my guest and ask away.

Swing by Vince Megna’s neighborhood this week, and you may see his brand-new 2006 Corvette Coupe looking pretty in the driveway. Check out the “velocity yellow” exterior and ebony leather interior. The 400-hp LS2 6.0-liter V8 engine tops out at 186 mph and runs a zero to 60 in 4.2 seconds. Zoom zoom! Underneath, this baby packs a six-speed paddle-shift transmission with automatic modes. And inside it sports a Bose premium seven-speaker system, XM radio, MP3 playback, DVD navigation with color display touch screen and voice recognition.

All that’s just car talk for one sweet machine. But, then, what would you expect the King of Lemon Laws to be driving? Some kind of jalopy? Don’t think so.

See, there’s a reason Megna’s license plate reads “LEMN LAW.”

Arguably he’s America’s foremost lemon-law lawyer. He’s the author of the 2004 book “Bring On Goliath: Lemon Law Justice in America” (Ken Press; $24.95), which evaluates the lemon laws of all 50 states and the District and advises consumers how to use them. And he and his Waukesha, Wis., law firm, Jastroch & LaBarge, have taken the wheel in more than 1,500 lemon-law cases over the past 16 years and lost only nine. In cases where Megna made the final argument, he has turned lemons into lemonade all but twice. And when it’s his own family cars gone bad, he’s six for six.

That just-delivered ‘06 ‘Vette is his latest trophy in a continuing mission on behalf of consumers who have bought new autos that turn out to be defective and irreparable clunkers.

“I really do love Corvettes,” says Megna, who soured on his 2004 blue Corvette after 17 months of charge-system problems that made the ignition a chug-o-thon and driving it a breakdown risk.

After only 900 miles on the odometer, that dang warning started lighting up the dash when Megna started the car. His Chevy dealer changed the alternator. Same thing happened a month later. Then again and again until it got to be regular.

“They didn’t know what it was,” says Megna. “They never did figure it out.”

But General Motors knew who Vince Megna was. GM, he says, has lost some 650 lemon-law cases to Megna’s firm — and won zero.

By the time Megna squeezed Wisconsin’s consumer-friendly lemon law on his own behalf in November, giving the automaker 30 days to offer a new car or his money back, or head over to the courthouse with him and risk paying double damages plus attorney fees, GM had already asked him what he wanted.

“So I’m getting an ‘06,” says Megna, delighted. “They didn’t give me a hard time at all. GM would do better if they treated other people like this — although GM isn’t the worst.”

My home wireless network has WPA encryption. I chose an iPaq hx4700 Pocket PC unit mainly for that reason–it was then one of the few handheld models to support WPA security.

Reviews for any wireless product should include mention of the types of security it supports. This will help readers choose a secure and compatible product, and will show vendors that encryption levels are gaining consumers’ attention (and perhaps it will push vendors to include more than just the weak WEP).

April’sAnswer Line[” April’sAnswer Line[”Stop Would-Be Notebook Thieves in Their Tracks “] suggests putting your laptop between your legs for security–but this should not be an option unless you keep the machine visible. One of my coworkers had his laptop stolen when he put it underneath a table between his legs. He was wearing heavy winter boots and didn’t feel a thing.

I was pleased that the column mentions tracking software for laptop recovery, specifically Computrace from Absolute Software .

Our son’s laptop and those of his two roommates were stolen from their University of Maryland dorm room late last year. Our son’s notebook was recovered a few weeks later, thanks to this program. Unfortunately, his two roommates were not so lucky, as their portables lacked Any tracking application.

The article ” The article “Find a Good Home for Your Home Page ” [Consumer Watch, April] left out one important point: You should always register your site’s domain name yourself. Do not rely on the Web hosting company to register it for you, even if it offers to do so for free.

I received a domain name for my personal Web site as a bonus for signing up with my hosting company. I was very pleased with both my site’s availability and the quality of technical support. However, the company failed to renew my domain name in a timely manner, and the name was snatched up by a third party that demanded $1888 to return it. While admitting its error, my hosting company would not meet this demand–so I had a Web site without a domain name, rendering it inaccessible.

Most repairs and regular maintenance will probably be covered by warranty for at least the first few years, but you may still end up at the dealership fairly often, so think twice before picking one 30 miles away. You can get recommendations in online forums such as Edmunds.com. While at the dealer, ask about service:

? How many service bays are there?

? Is there expedited service for minor repair issues?

? Do they automatically set you up with a loaner car?

Resolving Disputes

If the mechanic at the dealer can’t or won’t fix something, make sure your complaint is noted in the service record. In case you later have a dispute with the dealer or the manufacturer, any evidence that you tried to get the problem fixed may help if you are seeking reimbursement. If you can’t resolve your differences, you have several options:

? The Better Business Bureau’s Auto Line program ( http://www.dr.bbb.org/autoline/ ) and your local consumer protection office may be able to mediate disputes.

? Check for a manufacturer’s hotline in the owner’s manual. Some luxury carmakers investigate complaints called in by owners.

? If none of the above works, you can take a dealer or manufacturer to small-claims court or hire a lemon law attorney.